Refund Policy

30-Day Satisfaction Guarantee
We want every customer to be delighted with their purchase. If something isn’t right, we’ll make it right.

• Returns & Exchanges: You may request a return or exchange within 30 days of delivery.

• Eligibility: Items must be in their original condition, with the gift box and accessories included. Personalized items are eligible only if defective or incorrect.

• Process: To start a return, email us at Info@EssentialHomeZone.com with your order number and photos (if applicable). We’ll send you instructions for return shipping.

• Refunds: Once approved, refunds are processed to your original payment method. Depending on your bank, it may take 5–7 business days to appear.

• Damaged / Defective Items: If your order arrives damaged or with a production error, we’ll send a replacement at no extra cost.

• Non-Returnable Items: Gift cards and digital products are final sale.