Refund Policy

Return Policy

At Essential Home Zone, we strive to provide our customers with top-quality products and exceptional shopping experiences. We understand that there may be times when you need to return an item, and we're here to make that process as smooth as possible. Please review our return policy below:

1. Eligibility for Returns

  • You may initiate a return within 30 days from the date of purchase.
  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
  • Personalized, custom-made, and perishable items are not eligible for returns, unless they are defective or damaged upon receipt.
  • Gift Cards are Non Refundable

2. How to Initiate a Return

To start the return process, please follow these steps:

  • Contact our customer support team at Support@EssentialHomeZone.com to request a return authorization.
  • Provide your order number and a detailed explanation of the reason for the return. And pictures of damaged item.
  • Our customer support team will guide you through the return process and provide you with the necessary return shipping information.

3. Return Shipping

  • Customers are responsible for the cost of return shipping unless the item received is damaged, defective, or incorrect.
  • We recommend using a trackable shipping method to ensure the safe return of your item.

  • Items sent back to us without first requesting a return will not be accepted.

  • Please include your return authorization number on the outside of the package to expedite processing.

4. Inspection and Refund

  • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
  • Refunds will be issued to the original payment method used during the purchase.
  • Please allow 10 business days for us to process your return and initiate the refund. Refunds may take additional time to appear in your account, depending on your payment provider.

5. Exchanges

  • We currently do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired item.

6. Damaged, Defective, or Incorrect Items

  • Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right..

7. Contact Us

If you have any questions or need assistance with your return, please don't hesitate to reach out to our customer support team at Support@EssentialHomeZone.com

We appreciate your business and are committed to ensuring your satisfaction. Thank you for shopping with Essential Home Zone.