FAQ

Where do you ship from?
All orders are made and shipped from our US production facility.

Q: How long will my order take?

A: Production takes 2–3 business days for most jewelry.

    Shipping typically takes 2–5 business days within the USA.

Q: Will my order arrive in time for Christmas?
A: Yes — we post a holiday delivery cutoff date in November based on carrier guidance. A banner will be displayed on our website showing the exact deadline. Be sure to order before this date to guarantee Christmas delivery.

Q: What if my item arrives damaged or incorrect?
A: We’ll replace it immediately at no extra cost. Just email us with your order number and a photo.

Q: Do you offer returns if I change my mind?
A: Yes, you can return your order within 30 days of delivery. Items must be unused and in original packaging. See our Refund Policy for details.

Q: Do you offer gift packaging?
A: Yes! Every piece comes in a complimentary jewelry box. At checkout, you can upgrade to a mahogany/LED box, add a gift bag kit, or include earrings/bouquet add-ons.

Q: How do I track my order?
A: You’ll receive an email with tracking once your order ships. You can also check any time on our Track Order page.


Q: Is your website secure with my personal information?
A: Absolutely! We use SSL security to ensure all your personal information is encrypted. We do not store your credit card information and it will be use done-time only upon purchasing your product. We never store any information about our customers private details!

Q: How do I order on your website?
A: Simply find the product you'd want and click the 'Add To Cart' button or use the "Buy Now Button" Fill in your shipping and billing information and we'll have your order shipped to you as soon as possible!

Q: Does (Your Website) provide a quality guarantee for all the products being sold?
A: Absolutely! If you do not like the product or find damages to the product, contact us immediately! We do all we can to ensure your best shopping experience. You can simply contact us and we'll get it addressed! You can always get a free exchange of your product simply by shipping it back to us with image proof sent first.

Q: How do I check the status of my order?A: Upon placing your order, please allow 24-72 hours to have your orderprocessed. Our fulfillment warehouses pack your ordered item(s) and ship thepackage(s) out as soon as possible. Once you order has been shipped, youwill receive a notification through email. Then you can then track your orderby going to this page - TRACK MY ORDER <- Order Lookup PageQ: How long does shipping take?A: Please allow up to 24-72 hours for your order to process, and an additional3 days to be shipped out. Our fulfillment centers are located around the world.For domestic orders in the United States, it will normally take about 7-16 days.For International orders, please allow up to 5-20 days.Q: Why does shipping take so long?A: Our products are one of a kind and are significantly lower priced than othercompetitors in the baby carrier industry. The downside to this is slightlylonger shipping times, though we work our hardest to get your order shippedas fast as possible.Q: Do you ship Internationally?A: Yes! We ship worldwide to ensure that every customer will enjoy his or her